Caring for our tenants

At ProBrook Properties we want our tenants to settle in and enjoy their new home.

Our aim is to have happy tenants and landlords.

When you move into a ProBrook managed property you will be provided with guidance notes to help you on what you need to do at move in and your responsibilities. This guide will also explain how we are here to help.

We will provide you with an inventory and schedule of condition just after moving in and we will also lodge your deposit with Safe Deposits Scotland deposit protection scheme.

Group Of College Student Carrying Boxes Moving Into Accommodation Together

Maintenance and emergency repairs

Routine and general maintenance should be reported to us via email to allow us to have a written record at: lettings@probrookproperties.co.uk

If maintenance is of an urgent nature such as flooding, fire, no heating or hot water and during business hours, please call our office on 0141 339 3050. If it is outwith business hours, please email: lettings@probrookproperties.co.uk – this email address is monitored for emergency situations. An emergency telephone number is also provided to you at move in stage within your guidance notes.

Common faults and quick fixes

If this happens, the first step is to reset your boiler. If this does not work check the pressure gauge on the front of the boiler. If this is below 1 then it is likely the pressure will need topped up. You may have a manual in the property to do this but if not, there are videos online if you search the make and model to allow you to top the pressure up and restore your heating and hot water.

It is likely this means your alarm needs a new battery. Mains fitted alarms also have a battery backup. Instructions on doing this can vary but if you have a look for your make and model of smoke alarm online you will find step by step guides.

If you experience a leak within your property, please put the water off at the stopcock as soon as possible and contact us. Your stopcock will generally be noted in your inventory from move in. If you experience water ingress from a neighbouring property, please go to your neighbour to ask them to turn the water off until repair is made.

If you smell gas in the property, please call National Grid on 0800 111 999. They will attend promptly to make sure everything is ok. If a leak is identified and repair is needed, please call us and we will arrange for our gas safe registered engineer to attend promptly.

If your electrics go off or certain plugs/switches stop working. Your first stop should be your fuse box which will be located next to your electric meter. If all switches are up – then it is likely there has been a power cut but if any are down, try resetting your fuse box. Here is a handy video to follow: Resetting your RCD fuse box. If this continues to happen, it is likely an appliance is causing the surge – you will notice a pattern of when you go to use this appliance. Please notify us and we will arrange repair for this.

If you misplace your keys during business hours, please call our office on 0141 339 3050 and we can arrange for you to collect a spare set to gain access. If this happens out of hours, you will need to contact a locksmith to attend. If the lock needs changed, this would be at your cost with spare keys required to be provided to us.

Maintaining excellent relationships with our tenants ensures excellent longevity for our clients and their property